I happily passed her over to TBG and by the time he finished, we had our refund applied to next year's November cruise and an assurance that our friends would have a check in three weeks. We have been struggling with this since May, not for ourselves but for our friends. He paid early and with a check, plus there was all sorts of confusion about who was staying in which cabin.
It feels like the Sword of Damocles has been removed from over my head. Finally!